The Steering Rack Specialist UK & World Wide Service

Frequently Asked Questions
Steering, Steering Racks, Rack and Pinion Steering

1. Q. If I need to return a unit can I do so?
A. Yes, providing that the unit is returned with all the original paperwork and packaging and is in a as new condition (i.e. not fitted), then the only cost that will be incurred is carriage.

2. Q. - Does Kiley - Clinton have product liability insurance?
A. - Yes, Kiley - Clinton carries full product liability insurance for all products in all geographic areas with the exception of North America and Rally / Motor Sport use.

3. Q. Are units exchange?
A. Yes. A surcharge will be paid and then when a serviceable old unit is returned and it has been deemed a good unit the surcharge and VAT will be refunded within 5-working days.

4. Q. Does the unit come with a guarantee?
A. Yes, 12,000 miles or 12 months which ever is the sooner. For more information see our Terms and Conditions.

5. Q. How can I replace my unit and how much does it cost?
A. You can collect your unit, we can send it on a carrier for next day pm delivery. Cost for England and Wales is £12.00+vat for up to 15kgs. For other weights and destinations please contact us.

6. Q. Will I damage my power steering if I drive my vehicle with little or no oil in the power steering system?
A. Yes, you will seize the power steering pump almost immediately. This will result in the unit being very badly damaged or beyond repair.

7. Q. If my power steering loses all its oil will I have no steering?
A. No, you will still be able to steer the car although it will have no power assistance and will be very hard to turn. If possible stop the vehicle and seek mechanical assistance immediately.

8. Q. Do I need to flush the power steering system when I change the

  1. Pump
  2. Box
  3. Rack

A. Yes, this will help remove contaminants and debris from the system which would (if left) greatly reduce the serviceable life of the pump, box or rack. Unfortunately some of the old oil will still be present unless the pump & rack or rack are changed, Pipes & separate oil reservoir removed and flushed 100% to guarantee that there is only clean oil present in the system.

Further
Assistance

It may be the case that we have not covered your question - please feel free to telephone for more help and advice with regard to your steering related questions.

Telephone
0121 772 8000